Frequently Asked Questions

Please allow roughly 45 minutes for a new patient consultation and 30 minutes for a follow up.

• Some women only need one plus or minus a follow up. They are then happy for their GP to provide continuing care.
• Those with more complex needs may need more appointments.
• Women on HRT should have an annual review with their medication prescriber.

This depends. In younger women we use bloods to help with diagnosis. In older women we use bloods to monitor absorption and for screening purposes if the woman chooses to. Click here for more information on blood test pricing.

• We action prescription requests as soon as we see them but it can take up to 24 hours for the prescription to be generated.
• This then needs to be sent to pharmacy and they have administrative time prior to the prescription actually being available and sent out to you.
• This can result in it taking 1-4 working days before you actually receive it.
• If you prescription is urgent please mark so on it and we will endeavour to get it to you as quickly as possible.
• Click here to submit a prescription request.

• It is up to you.
• You can chose to obtain your prescription from your GP (with the exception of Androfeme and a few other less commonly prescribed items).
• This tends to be slightly cheaper but logistically more tricky as you may require a GP consultation and this may take time.
• Alternatively we can generate private prescriptions.
• This is faster, more convenient, is delivered to you at home but costs a little more.

• Private prescriptions are sent to our pharmacy, or occasionally external pharmacy providers, after the consultation.
  • Our pharmacy (the “Pharmacy“). is located at Unit 150, Verda Park, Hithercroft Road, Wallingford, OX10 9AT and registered with the General Pharmaceutical Council (“GPhC”) with number 9012134.
  • External pharmacy providers can be found at https://www.menopausecare.co.uk/prescribing-policy-and-process
  • External pharmacies will contact you to take payment and obtain delivery details.
• They are then delivered to you at your home or place of choice.
• If we advise medication and you wish to use this service, we will generate the private prescription on same day.
• Delivery is very quick, usually a couple of business days.

• Prescriptions are usually for 3 months.
• Unlike with other specialists, we do not charge an admin fee for a prescription generated within a consultation.
• A £37 admin fee is charged for prescriptions generated outside consultations to cover our costs.

Click here to submit a prescription request.

No. You do not need to sign for your delivery.

Once your medications have been shipped, you will receive a Royal Mail tracking number that will allow you to follow your parcel. You may reschedule delivery using the Royal Mail tracking platform. If you have any other delivery queries, please contact pharmacy@menopausecare.co.uk

• We do not offer discounts.
• We believe our prices to be fair and competitive and by offering some patients discounts and not others, it introduces confusion and unfairness.
• It would also be difficult to know where to draw the line.

• We take payment at point of booking to secure the booking.
• We offer full refunds if there is a change or cancellation prior to 48 business hours in advance of the appointment (an exception is our face to face clinics where there is a £25 charge) – see Terms and Conditions.
• Should you wish to reschedule an appointment within this 48 hour window refunds are not offered as it is unlikely we will be able to fill the slot.
• This is to cover our costs of a missed appointment as we may not be able to fill them at short notice.
• Should you cancel an appointment with less than 48 business hours of an appointment, no refund will be offered.
• This is because it is unlikely we will be able to rebook the missed slot.
• Refunds are returned via your original payment method. It can take a few days (up to 10 days) for this process to complete.
• This is governed by our payment system ‘Stripe’ and cannot be expedited.

• Occasionally we are asked for extra letters/ admin. Extra letters are charged at £50.
• This is to cover our time and typing costs.

• You can be confident we provide ongoing support and care.
• You should book a follow up consultation for approximately 3 months after you start treatment.
• PLEASE BOOK THIS PLENTY OF TIME IN ADVANCE
• Should you have a simple query between appointments then please submit your query via email.
• If it is straightforward, we will answer and there is no charge.
• More complex or ongoing queries may require a consultation and this will be at our discretion with your safety at the heart of the decision.
• Repeated email queries will incur a charge or require a consultation.
• A shorter telephone consultation is chargeable at £115.

• You can request your GP takes your bloods for you but they are not under any obligation to do so, it is a favour rather than an expectation. In addition, they may not have access to all the bloods, particularly SHBG.
• You will need to take responsibility for having them done in good time for your appointment and for the results to be sent to us.
• We send all details of the bloods required in the clinic letter. Should your GP request this information please direct them to the clinic letter which you and they will have a copy of.

Most private clinics will not allow patients to have bloods done outside of their own clinic due to additional administrative work.

• We do allow this because we try to make our service accessible to as many women as possible but we cannot take responsibility for accessing results for bloods not generated by us.

We understand that at face value, our fees can appear very expensive, however we aim to keep these as low as possible. We have to pay both overt and covert fees in order to function as a clinic. As a private clinic we receive no funding, therefore doctors and other clinical staff deserve to be paid at professional rates. Each of our specialists have studied for very many years at university, and then obtained highly specialised postgraduate qualifications and need to be remunerated accordingly.

In addition, we have extensive administrative costs and other unseen costs, including maintaining CQC compliance, continued professional development, data protection, etc.