1. Privacy
At certain points in the menopausecare.co.uk website, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent.
Your email address will only be used to alert you to any information that you have specifically requested to be notified of and will not be shared.
2. Use of the Site
Information on this site is not a substitute for medical advice and you should seek medical advice via formal channels should you require it.
3. Terms and Conditions of Booking
What are the consultation fees?
A new consultation costs £295 (£425 with Dr Potter, £495 in the Histamine Clinic, £315 at Mayfair Clinic, £99 with the Nurse, £230 with the Dietitian).
A follow up consultation costs £225 (£295 with Dr Potter, £325 in the Histamine Clinic, £245 at Mayfair Clinic, £99 with the Nurse, £150 with the Dietitian).
We do not offer discounts.
We believe our prices to be fair and competitive. We cannot offer some patients discounts and not others, it introduces confusion and unfairness.
We take payment at point of booking to secure the booking.
4. Bookings / Cancellations / Rearrangement Policy
4.1 Cancellation Policy:
We aim to provide as flexible a service as possible but we are a small business and there are significant costs to us associated with patients who cancel last minute. These are particularly impactful for our face to face clinics where we have significant overheads and little chance of filling last minute cancellation slots.
4.2 Online Clinic Policy:
Should you choose to cancel or rearrange your appointment, please provide us with 48 BUSINESS hours notice. Please note this does not include weekends or bank holidays.
If you cancel with more than 48 business hours notice you will receive a full refund back to your payment card.
(Please note this is automatic and can take 10 days processing time by the credit card company.)
If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours notice, the fees are non refundable. REGARDLESS OF REASON.
4.3 Face to Face Appointments:
There is a £25 rearrangement fee should you choose to cancel or rearrange your appointment, with more than 48 BUSINESS hours notice. Please note this does not include weekends or bank holidays.
If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours notice, the fees are non refundable. REGARDLESS OF REASON.
If you think you cannot make it to the clinic but could see someone online, we can switch your appointment to an online one at no charge.
4.4 Histamine Appointments:
There is a £25 rearrangement fee should you choose to cancel or rearrange your appointment, with more than 48 BUSINESS hours’ notice. Please note this does not include weekends or bank holidays.
If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours’ notice, the fees are non refundable. REGARDLESS OF REASON.
Thank you for your understanding.
4.5 Additional fees
Occasionally we are asked for extra letters/ admin. Extra letters are charged at £50.
This is to cover our time and typing costs.
5. Monthly Plan Terms and Conditions
5.1 Fair use policy
Our aim is for everyone to have the same high-quality experience with Menopause Care. If you require additional full length consultations over and above those included in your chosen plan, these will be charged at full price. If you’d like more coaching support, just let us know. And we will help support you with that. If you have ad hoc medical questions, your care coordinator will make sure that the right person in the team answers them. They will aim to respond within 48 hours Monday to Friday (although during busy periods, this may not be possible). The care coordinator is not an emergency or out of hours service. In an emergency, please call 111 or 999.
5.2 Cancellations and missed appointments when on an all-in-one plan
If you need to reschedule your appointment, please let your coordinator know at least 48 hours before the appointment. Failure to let us know more than 48 hours before your appointment – or missing your appointment completely – will incur a £100 fee. This covers the cost of the doctor’s time.
5.3 Prescriptions on our all-in-one plan
If you start your care on either our all-in-one doctor plan (£89 per month) or our all-in-one nurse care plan (£49 per month) then you get £90 of limit every 3 months to go towards prescription medication. This covers all medication on our formulary (linked here). If you need medication outside of our formulary, this will be an additional charge.
If you have chosen our care-only plan (£69 per month for doctor plan, £29 per month for nurse plan), this does not cover the cost of medications. If you need to add in the medications to the plan you can request this via your care co-ordinator. If you request a prescription and your doctor feels it falls outside medical guidelines, or isn’t in your best interests, they have the right not to prescribe this. They will use their knowledge and experience to recommend the right treatment for you. If you lose your medication, we will need to charge you a fee for the cost of replacing your prescription. The care plan includes the cost of ad hoc prescription requests.
If you run short on medications between your appointments, you can request medication via your care co-ordinator. However, you will need to confirm your next appointment date with your clinician for a review before we can prescribe you additional medication. If you have used the £90 of medication limit on your plan already, there will be an additional charge for extra medication. If you lose your medication between appointments, we will charge you again for your lost medication.
Prescriptions on our care plans will be fulfilled by the MANUAL (Menwell Ltd) pharmacy (Superintendent Pharmacist: Anish Devji Bhalsod, GPhC Registration: 2086847).
5.4 Cancelling your all-in-one plan
If you start your care on either our all-in-one doctor plan (£89 per month) or our all-in-one nurse plan (£49 per month), then these are 3 monthly plans. You can cancel your plan after your third month. If you booked an appointment via the plan, but were unaware this was a 3 month commitment and wish to cancel, then we will charge you for a full priced appointment. This is £225 for a doctors appointment, and £99 for a nurse appointment.
For those on our monthly care plans - if you wish to cancel your plan after the initial 3 month window, then just email carecoordinator@menopausecare.co.uk or our team to do so. We will cancel your subscription within 48 business hours of the request being made. We will not provide refunds for the previous months.
After your first 3 months on the plan, you can cancel your payments with us.
If you’ve used more than 2 doctors appointments in your first 3 months, you will need to continue your payments until 6 months and then you can cancel. This is because our plans spread the cost of appointments over the months, and we need to cover those costs. If you cancel your plan and you have an appointment scheduled that same month, we will cancel the appointment you have scheduled unless you pay the full amount for that appointment. If you’ve cancelled your plan and you still attend your appointment, we will charge you for that appointment at the full cost.
5.5 Changing your all-in-one plan
Our plans are flexible. You may need to change what is included in your plan from time to time. You can do this by emailing your care co-ordinator at carecoordinator@menopausecare.co.uk. We will aim to accommodate your needs and make sure you are on the right plan. If you want to take medications out of your plan, we will need to ensure that the adjustment of the plan covers the cost of medications we have already sent to you.
6. Other Terms and Conditions
We can only see patients who are in the UK at the time of their appointment. Should it become clear you are not in the UK at the appointment time, the doctor will not be able to continue with the appointment and no refund can be offered.
We need to verify the identity of patients at the time of appointment using photo ID
All patients require a new patient consultation for their first visit to this clinic regardless of whether they have been seen in another menopause clinic or started on HRT
You will be asked to confirm you are not seeing your usual NHS doctor in this clinic.
7. Disclaimer
All of the content contained on the menopausecare.co.uk site is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain.
Menopausecare.co.uk, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.
The information on the website is not a substitute for medical advice and you should seek medical advice via formal channels should you require it.
8. Copyright
Any and all of the content presented on the menopausecare.co.uk website is, unless explicitly stated otherwise, subject to a copyright held by menopausecare.co.uk. It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written consent from menopausecare.co.uk.
9. Information about us
Our Site is owned and operated by Menwell Limited (“we”, “us” or “our”). We are a company incorporated in England and Wales under company number 11476975. Our registered office address is: Taper Building, 175 Long Lane, London, England, SE1 4GT. Our VAT number is: 302 0074 74. We are a limited company.
The clinicians we engage are registered in the United Kingdom with the General Pharmaceutical Council and each hold accredited pharmacist independent prescriber qualifications. The clinicians are trained in providing remote consultations and issuing prescription medicine online.
Our pharmacy (the “Pharmacy“). is located at Unit 1, Verda Park, Hithercroft Road, Wallingford, OX10 9SJ and registered with the General Pharmaceutical Council (“GPhC”) with number 9012134.
In some instances, we may send medications to a partner pharmacy which is a different company. In these instances, they will then contact you directly and provide pharmacy services.
10. Contacts
Should you have any further questions, concerns, or queries about these Terms and Conditions, or if you encounter difficulties while navigating and using the site, please email info@menopausecare.co.uk