Can I pause my plan if I do not need an appointment soon?

Yes, your plan can be paused in three-monthly cycles as long as you are up to date with payments for historical appointments and medications. However, while your plan is paused, you will not receive a contribution toward medication, access to support, or reduced-cost blood tests.

What if I need more than four appointments a year?

We are happy to arrange extra appointments outside your plan — just contact us and we will explain any additional costs.

Can I use my prescription in a high street pharmacy?

No. All plan medications are supplied through our in-house pharmacy only.

Can I stay on this plan if I am on testosterone or non-HRT treatments?

Yes. Please contact the admin team at info@menopausecare.co.uk, who will confirm if costs fall within your allowance and advise you of any additional charges.

Can I have my bloods done elsewhere?

Yes, you can use external blood test providers; however, their costs are not included in the plan. Providers must be UK-based and offer venous tests (not finger-prick). We are unable to accept screenshots from the NHS app or other providers — we will need a copy of the original results before these can be added to your record. For compliance with CQC guidelines and GMC regulations, your results must clearly show your name, date of birth, and the date the tests were taken.

What if my card details change or a payment fails?

Please notify us promptly. If we cannot collect payment, your plan and medication supply will be paused until the balance is cleared.

What happens if I move or travel abroad?

We can only post medications within the UK. Please contact us in advance if you are moving or travelling abroad to discuss options.

I do not need medication, are there any other plans?

Yes. If you do not require regular prescriptions, you can choose the £69/month plan, which includes:Up to 4 doctor follow up appointments per year50% off blood tests (Randox or Goodbody)Up to 2 mentor appointments per year with JaneYou can switch to this plan at the end of your current 3-month payment cycle, once all payments for that cycle are up to date. However, please note that plan changes cannot be made mid-cycle, and this option is not available where medication is still being provided through our internal pharmacy.

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Your Ongoing Care Plan

Simple, expert doctor support – all in one monthly package at £89 per month

Feel supported every step of the way

Your menopause care shouldn’t feel complicated. Our Ongoing Care Plan gives you everything you need to stay on track — regular doctor reviews, medication, blood test discounts, and personal support — all in one simple monthly package.

For £89 per month, you’ll have seamless access to expert care, ongoing prescriptions, and dedicated guidance, without unexpected costs or interruptions.

What is Included

Up to 4 x 30-minute follow-up doctor appointments spread evenly throughout the year

Up to £90 of prescribed medication every 3 months

50% off blood tests (when recommended)

Up to 2 Menopause Mentor sessions per year

Our plans work on a three-month rolling payment cycle, with monthly payments that evenly spread the cost of one appointment, up to £90 contribution towards medication, and other included benefits across a three-month period.